Our Shipping Policy

What are the delivery charges for orders from oira.co.uk?

At Oira, we are proud to offer completely free delivery on all orders across the United Kingdom - no minimum spend, no hidden fees, no exceptions. Whether you are ordering from London, Manchester, Edinburgh, Cardiff, or Belfast, your parcel will be delivered to your door at absolutely no extra cost. We believe that great products should come with great service, and free delivery is just one of the ways we show our commitment to every single customer.

There are no delivery tiers, no thresholds to meet, and no surprises at checkout. The price you see on the product page is the price you pay - delivery included. This applies to all standard UK addresses including mainland England, Scotland, Wales, Northern Ireland, and most surrounding areas. For any remote or hard-to-reach locations, our customer support team is happy to advise before you place your order.

How long will delivery take to arrive?

We know how important it is to receive your order quickly, which is why Oira offers next day delivery as standard on all UK orders - completely free of charge. When you place your order on oira.co.uk before our cut-off time on a working day, our fulfilment team will pick, pack, and dispatch your parcel the very same day. Your order will then be delivered straight to your door the following working day.

Working days are Monday to Friday, excluding UK public bank holidays. Orders placed over the weekend or on a public holiday will be dispatched on the next available working day and delivered the day after. We work with trusted UK courier partners to ensure your parcel arrives safely, on time, and in perfect condition. Once dispatched, you will receive a tracking email so you can follow your delivery every step of the way.

What exactly happens after I place my order?

As soon as your order is successfully placed on oira.co.uk, you will receive an automatic order confirmation email to the address provided at checkout. This email contains your full order summary, including the items purchased, your delivery address, and your expected delivery date. Please check your spam or junk folder if you do not see this email within a few minutes of ordering.

Our fulfilment team will immediately begin preparing your order for same-day dispatch. Once your parcel has been handed to our courier partner, you will receive a second email containing your unique tracking number and a direct link to monitor your delivery in real time. If more than one business day has passed since your order and you have not received a dispatch notification, please do not hesitate to contact our customer support team at [email protected] and we will investigate and resolve this for you as quickly as possible.

Where can I view my order details and delivery status?

Keeping track of your order at Oira is quick and straightforward. If you placed your order while logged into your account, simply visit oira.co.uk and navigate to My Account → Orders. Here you will find a complete history of all your purchases, including order dates, items ordered, payment status, and your current delivery status updated in real time.

Once your order has been dispatched, a tracking number will appear within your order details page. Clicking the tracking link will take you directly to our courier's live tracking portal, where you can see exactly where your parcel is, including your estimated delivery window and any delivery attempt updates. If you checked out as a guest, you can still track your order using the tracking number sent to you in your dispatch confirmation email. For any further assistance with your order status, our friendly customer support team is available via email or phone during business hours.

What should I do if my item arrives damaged or is missing?

We are sorry to hear your order has not arrived as expected. Please contact our customer support team as soon as possible at [email protected] with your order number and a brief description of the issue. If your item is damaged, please include a photo where possible.

Once we have reviewed your case, we will resolve the matter as quickly as possible - either by sending you a replacement product or issuing a full refund, depending on the situation. Your satisfaction is our priority and we will do our best to make things right for you.

What should I do if I am not at home when my parcel arrives?

We understand that it is not always possible to be home on the day of delivery. If our courier attempts delivery and no one is available to receive the parcel, they will follow one of the following steps depending on the circumstances. The driver may leave your parcel in a safe place on your property, such as a porch or sheltered area, if it is deemed secure to do so. Alternatively, they may attempt to leave the parcel with a trusted neighbour nearby.

If neither of these options is available, the courier will leave a calling card through your letterbox with instructions on how to rearrange delivery for a more convenient date or how to collect your parcel from your nearest local depot. You will also receive an automated notification from the courier via email or SMS to keep you informed. To avoid missed deliveries, we recommend adding a delivery note at checkout with any access instructions or a preferred safe location. If your parcel has not arrived and no calling card was left, please contact our team at [email protected] and we will liaise with the courier directly on your behalf.