Refund and Returns Policy
Refund & Return Policy
At Oira.co.uk, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent returns and refund process.
Returns
You may request a return if:
- The product is damaged, defective, or incorrect on arrival
- You change your mind within the applicable return period (where permitted)
- The product is unused, in its original condition, and in the original packaging
How to Return an Item:
- Contact our customer support team within 48 hours of delivery.
- Provide your order number and details of the issue.
- Our team will guide you through the return process.
Refunds
- Once we receive and inspect the returned product, we will notify you of the approval of your refund.
- Approved refunds are normally processed within 48 hours after the returned product is delivered back to us.
- Refunds will be issued to your original method of payment. Please note, your bank or card provider may take a few additional working days to process the funds.
Exchanges
Instead of a refund, you may request an exchange or replacement (subject to product availability).
Contact Us
To start a return or refund, please contact us:
📧 [email protected]
📞 +44 3301 333 813
Our customer support team will be happy to assist you.
