Privacy & Cookie Policy

This Privacy & Cookie Policy explains how Oira.co.uk (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website, place an order, or interact with our services. We are committed to safeguarding your privacy in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

How We Keep Your Information Secure

We use strict technical and organisational measures to keep your personal data safe from unauthorised access, disclosure, alteration, or misuse. While we take every reasonable step to protect your information, please note that no method of data transmission over the internet can be guaranteed completely secure.

When We Collect Information

We may collect personal information in the following situations:

  • When you visit our website
  • When you place an order online
  • When you contact us for customer support
  • When you sign up for marketing communications (if you choose to opt in)

What Information We Collect

We may collect the following types of personal data:

  • Contact details: Name, email address, phone number
  • Order details: Delivery address, items purchased, order history
  • Payment details: Card information (processed securely by our payment partners – we do not store full card details)
  • Communications: Messages, enquiries, or support requests you send us
  • Technical data: IP address, browser type, and browsing behaviour (via cookies and analytics tools)

How We Use Your Information

We use your personal data for the following purposes only:

  • To process and deliver your orders
  • To provide customer support and respond to enquiries
  • To improve our website and services
  • To send marketing communications (only if you have given your consent)
  • To comply with legal and regulatory requirements

Sharing Your Information

We do not sell, rent, or share your personal data with any third parties.

The only exceptions are when it is strictly necessary to complete your order, such as:

  • Payment providers – to process transactions securely
  • Delivery partners – to deliver your orders

Outside of these essential services, we will never disclose your personal data to anyone.

Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (“Right to be Forgotten”)
  • Withdraw consent for marketing communications at any time
  • Restrict or object to the processing of your data

To exercise your rights, please contact us:
📧 [email protected]
📞 +44 333 013 3813

Cookies & Analytics

We use cookies to provide a better shopping experience. These include:

  • Essential cookies – required for website functionality (e.g., shopping cart)
  • Analytics cookies – to track site performance and improve usability

You can manage or disable cookies in your browser settings.

Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. Once no longer required, your data will be securely deleted.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy policies.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact us:

📧 [email protected]
📞 +44 3301 333 813