Refund and Returns Policy

Return & Refund Policy

At OIRA.CO.UK, customer satisfaction is our top priority. We aim to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

You have the right to return your item within 14 days of receiving your order. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.
Certain items (such as custom-made or clearance products) may not be eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Shipping charges are non-refundable unless the item is faulty or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost.